ESI Support Center Our U.S.-based team of Microsoft certified network engineers can remotely service most computers, laptops, servers, software applications and peripherals anytime – even through a firewall. All you need is a working internet connection. Utilizing the most advanced and secure remote service technology, ESI reliably resolves 92% of issues on the first response; compared to an industry average of 63%. You will enjoy: Immediate Savings: A typical LiveSupport session of 30 minutes or less, results in a tangible savings of $201, compared to dispatching an engineer. Shorter Response Time: You will be assisted within 1 minute or less during normal working hours; no delays as you wait for an engineer to come to your site. Intangible Benefits: Experience increased uptime and greater employee productivity. In the rare event our engineer determines that the problem cannot be fixed remotely (usually due to a hardware related issue) and we have to schedule an on-site visit, you will not be charged for the failed remote service. 3 Ways to get started:

ESI Support Desk For routine issues when you aren’t in a hurry, send an email with your service request to helpdesk@esi-ca.com. You will immediately receive a trouble ticket number, and status updates as your request is worked. A Microsoft certified engineer will respond within 8 hours, during normal business hours.

ESI Live Support

One of our Microsoft certified engineers is on hand to remotely fix the issue. You initiate the service and during the session, you get to watch, learn, and at any time assume control of your computer. During the remote session, you can engage in live chat with the engineer or converse on the phone; and if you wish, you can receive a printed transcript of the entire session! Upon completion, you will see that we permanently remove the program and we cannot initiate further connections unless YOU choose to reinstall the program for future service. Click here to initiate a session Tweet for Service We’re on Twitter! Send a tweet to TweetIT@esi-ca.com for a rapid response.